INTAKE AND REFERRAL WORKER

Job ID: 

4308-208-N

Status: 
Filled
Job Type: 
Full-time
Department: 

CATHOLIC CHARITIES - CCBQ CALL CENTER

Address: 

191 JORALEMON ST.
BROOKLYN, NY 11201

STATEMENT OF THE JOB
The Intake and Referral Worker, Call Center, screens all calls/requests made to the Call Center department.  Upon contact with the referral source, client or potential client, the Intake and Referral Worker will provide referral information for Catholic Charities programs that appropriately meets the clients’ needs.

Responsibilities: 

DUTIES AND RESPONSIBILITIES
ESSENTIAL:

* Obtain demographic and clinical information regarding the client’s relevant history and presenting concerns.
* Assess and determines the most appropriate and closest Catholic Charities clinic/program site to refer the client to.
* Enter all required information into Catholic Charities referral database and Anasazi if required.
* Determine if the client has been previously known to the system and review the reason for discharge.
* Determine client’s benefit package.
* Obtain discharge and treatment information for all inpatient and emergency services discharges.
* Suggest other resources for clients in need of alternate services.
* Consult with supervisor in situations where:
o There is an emergency including suicidal/suicidal ideation or risk.
o Client presents as too psychotic or delusional to complete application.
o Suspicious of physical or sexual abuse.
o Cases of Domestic Violence.
* Track and provide follow-up on current and pending incomplete referrals.
* Advise the referred program or clinic of incoming assessment via email.

NON-ESSENTIAL:

* Participates in program planning, staff meetings, case reviews, and group services.
* Conveys and participates in team oriented work.
* Performs other duties throughout Brooklyn and Queens as assigned related to essential functioning of the program.

Qualifications: 

SPECIFICATIONS FOR EDUCATION/LICENSES/CERTIFICATIONS

* Associates degree in Social Work, Human Services, or related field.

SPECIFICATIONS FOR EXPERIENCE AND TRAINING

* 2 years of experience working with low income families is preferred. 
* Proficient in professional social work generalist practice skills.
* Independent work skills.
* Excellent communication (written & oral), interpersonal, and transactional skills.
* Proficient in computer software applications, specifically Microsoft Office and Outlook.
* Ability to travel.
* Bilingual, English/Spanish, English/Arabic, English/Cantonese/Mandarin, English/ Haitian Creole and/or English/ Russian preferred.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

* Frequent sitting, standing, walking, & climbing stairs.
* Ability to lift 30 lbs.
* Should be able to operate a computer keyboard, mouse, & office equipment.
* Ability to read printed & handwritten materials.
* Ability to work flexible hours (evenings/Saturdays) as assigned.
* Able to travel throughout the five boroughs as needed.
* Ability to read computer screen for long periods of time.
* Ability to utilize public transportation, climb stairs, walk

Contact Information: 

TO APPLY PLEASE CLICK ON THE LINK BELOW

OR COPY AND PASTE TO YOUR BROWSER:

https://usr55.dayforcehcm.com/CandidatePortal/en-US/ccbq/Posting/View/3079

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