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DEPARTMENT: SERVICES FOR PEOPLE WITH DD
TITLE: QUALITY ASSURANCE TEAM LEADER
CATEGORY: REGULAR / FULL TIME
PROGRAM NAME: SERVICES FOR PEOPLE WITH DD
ADDRESS: 225 BROOKLYN AVENUE,
BROOKLYN, NY 11213
RESPONSIBILITIES:
- The QA Team Leader reports directly to the Director of Administration and has direct reporting access to the Chief Operating Officer.
- Clear working knowledge of the Office of Mental Retardation and Developmental Disabilities (OMRDD) regulations pertaining to services provided in both residential, day habilitation and home and community based settings.
- Function as part of the Quality Assurance Team that includes (2) Quality Assurance Specialists and a Quality Assurance Nurse.
- Conducts quality assurance reviews to ensure audit readiness and compliance with standards set by OMRDD.
- Coordinates all activities of the QA team, provides coverage as needed.
- Provides quality assurance oversight to QA staff and ensures compliance with internal policy and procedures.
- Attend entrance and exit conferences during OMRDD survey visits; participate in follow-up meetings with management to develop plan of correction.
- Responsible for the dissemination and implementation of any regulatory changes and /or agency policies and procedures.
- Establish quality assurance protocols and maintains adherence to program compliance and QA schedule.
- Submits written reports and recommendations to help identify, correct and improve programs and processes to promote and ensure quality services to all consumers served.
- Review and approve corrective action plan submitted by program management to ensure that all criteria for OMRDD submission is met.
- Provide training and support to field staff on programmatic standards and regulatory compliance.
- Acts as the Chairperson for SPDD’s Incident Review Committee meetings; maintains meeting schedule consistent with OMRDD regulations.
- Compose and disseminate IRC meeting minutes; monitors program compliance with IRC recommendations.
- Compose and generate annual trend report to the Director of Administration for submission to the Chief Operating Officer, Vice President, Chief Health Administrator and Borough Administrator(s).
- Participates in relevant internal and external committees as assigned.
- Conducts and analyzes consumer and staff satisfaction surveys bi-annually. Distributes the outcomes of these surveys to the appropriate Executive and Operations Staff.
- Develop and implement standardized regulatory compliance tools as needed to promote continued monitoring and improved systems and quality outcomes in all SPDD’s programs.
- Excellent working knowledge of OMRDD regulations governing ICF, IRA and Day Habilitation, Supported Living and Medicaid service Coordination.
- Demonstrates excellent verbal and written communication skills.
- Strong organizational skills, ability to exercise sound judgment and manage multiple priorities are essential.
- Proficiency in MS Excel/ Access/ Power Point software program.
- Ability to travel to multiple sites as needed.
- Ability to work flexible hours including weekends as needed.
QUALIFICATIONS:
- Master’s Degree in human services field or related field preferred.
- Five years OMRDD experience managing and/or conducting program reviews, writing and implementing OMRDD plan of correction.
- Compliance certification in Quality Management recommended.
CONTACT:
Denise Gibson
PHONE: (718) 953-0029
FAX: (718) 363-2904
EMAIL: dgibson@ccbq.org
